Energy Saving Tips & Actions


Council chamber posters.jpg

Home Energy Advice
The Centre for Sustainable Energy

is an independent national charity that shares knowledge and experience to help people change the way they think and act on energy with projects that find solutions to the threat of climate change and the misery of cold homes. Click here to see more

Free Phone Advice number for Somerset Residents  

0800 038 5730 email

District Network Operators

South Somerset has 2 District Network Operators who manage the connections to the grid

and the power lines to homes and businesses. They are Scottish and Southern Energy

Network (SSEN) and Western Power Distribution (WPD).

To find out which DNO your home or business is in, visit Energy Networks

Scottish and Southern Energy Network (SSEN) has launched the Online Application Portal for EV and Heat Pump Connections, an innovative new tool to help customers connect low carbon technologies to the grid. The tool provides automatic quotes for households and businesses and can support bulk applications, saving installers time and money.


The journey to net zero is underway and as increasing numbers of customers switch to low carbon technologies (LCT) such as electric vehicles (EVs) and heat pumps, SSEN is working to facilitate the growth in connections and answer customer demand.


The new portal represents the first time that a distribution network operator (DNO) has offered a spreadsheet upload option to its customers, to help streamline the application process. The tool has been rigorously tested with stakeholders throughout the development process and can now be accessed via SSEN’s Connections portal.


You can access the portal via SSEN's EV and Heat Pump webpages.

The other DNO is Western Power Distribution (WPD). To find out how to connect your EV charging point or Heat Pump visit their webpage

Utility Pole



Everyone deserves a home which is warm, comfortable and affordable to heat.


Safe and Warm Somerset is here to help anyone who may need help with energy bills or keeping warm at home.


Supporting residents in Somerset with reducing energy bills and keeping warm at home.

Find out more and how to apply here

Somerset Retrofit Accelerator Project

is a partnership between the four District Councils in Somerset plus the Town Councils of Frome, Bruton and Glastonbury, Somerset Independence Plus and the Centre for Sustainable Energy.

Funded by the UK Government through the UK Community Renewal Fund, this 6 month project is offering a limited number of discounted Retrofit Assessments to home owners wanting to share their retrofit journey with others. 

These discounts are available until stocks last and must be booked by 30th June at the latest. In return for the discounted prices for these retrofit guides and plans, we simply ask for a few things from you in turn:

  • That you agree to undertake an additional online survey before and after your Plan has been completed

  • That you agree to your information being shared with the Somerset Retrofit Accelerator project team for evaluation purposes, this may include an interview by phone or an invitation to take part in a focus group or case study. 

  • That you agree to us following up with you 6-12 months after your plan has been completed to find out what changes you may have made to your property.

  • For more info and to apply:

Other elements of this project include:

30 free training places for Somerset contractors on skilling up in retrofit with the Green Register - further info and to apply by June 2nd /crf-retrofit-training 

                                                        Open Homes Events Have you made energy efficiency improvements to your home                                                         and would like to share your story? The project is looking for homeowners in                                                                       Somerset who have made changes to their home, to share their knowledge and e                                                             experiences with others through a series of online open homes events. If you think                                                             this is something you might like to do or would like more information please fill out this form.

The first Somerset Green Open Homes webinar showcasing two South Somerset homeowners retrofit project will be 7pm on Thursday 9th June - please register here 

SRA open homes event.jpg
Somerset Retrofit Accelerator.png

Home Upgrade Grants (HUGs)

The Home Upgrade Grant Scheme (HUGs) will be available across Somerset following a bid to the Department of Business, Energy and Industrial Strategy by Somerset Independence Plus, which is a partnership between Sedgemoor District Council, Mendip District Council, Somerset County Council, Somerset West & Taunton Council and South Somerset District Council.


From April 2022, owner occupied properties not connected to the gas grid with an EPC D or below & with a gross income below £30k will be able to apply for energy efficiency home improvement grants.

Grants will pay for energy efficiency measures such as wall and roof insulation as well as new low-carbon heating systems, thermostats and room heating controls.


Applications can be made via the CSE by calling 0800 082 2234 or emailing

Boiler Upgrade Scheme (BUS)

The Scheme will launch in April 2022 to aid the decarbonisation of homes. It will provide upfront capital grants to support the installation of heat pumps, and in some circumstances biomass boilers, to replace gas, oil and coal fired boilers in homes. Around 14% of the UK’s carbon emissions comes from heating our homes, the Committee on Climate Change (CCC) says, and the Boiler Upgrade Scheme will be a key driver to help the UK reach its net zero target, by ensuring all new heating system installations will be low carbon by 2035.  Heat pumps are an environmentally-friendly alternative to gas boilers for heating our homes. They extract heat from the environment, even at low outside temperatures, and can produce around three times the energy they use, making them much more efficient than a gas boiler. And unlike gas boilers, heat pumps do not generate carbon when operating.

Available grants will be £5,000 for homeowners towards having air source heat pumps installed, and £6,000 towards ground source heat pumps. 

Applications will begin from 1 April by registering with a heat pump installers via Ofgem, who will then apply for the grant on the homeowners behalf.  Redeeming of the voucher will be led by the installer, who will confirm proof of the installation and process the completed paperwork.

The following types of heat pumps will be supported:

  • Ground source heat pumps

  • Water source heat pumps

  • Air source heat pumps

  • Biomass boilers will be supported,
    But only in rural areas with populations of 10,000 people or less.
    They won’t be offered to people in urban areas. 
    Your home must also meet high emissions standards to have a biomass boiler installed,
    which the government says is “to mitigate any negative impact on air quality.”

Homeowners will need a valid Energy Performance Certificate (EPC) no more than ten years old to apply to the Boiler Upgrade Scheme and must have completed any recommended insulation improvements.

The validity period will be three months for air source heat pumps and biomass boiler vouchers, and six months for ground source heat pump vouchers.

Most homeowners, small landlords and private landlords will be eligible to apply for grant. 

Key dates:

  • 1 April 2022 - Low carbon heating systems that are commissioned on or after this date will be entitled to support under the scheme

  • 11 April 2022 - Installers will be able to open an account with Ofgem see BUS installer guidance on how to an account

  • 23 May 2022 - BUS opens for grant applications

Energy Company Obligation (ECO) Funding

The Energy Company Obligation (ECO) - is a requirement placed on energy companies over a certain size to help improve domestic energy performance of the homes of those vulnerable to the cold or on low incomes. In the ECO3 phase there is a new additional facility called Flexible Eligibility. This is where the Councils* can set criteria to direct assistance towards local private sector homes at risk of fuel poverty, but falling outside of the normal rules of ECO.


The eligibility criteria has been designed to support fuel poor activity in Somerset and provide another route for us to help deliver energy improvements to our residents.

*We have published a joint Statement of Intent which can be found here.


All potentially eligible households will need to apply through the Home Energy Team at the Centre for Sustainable Energy in order to be assessed. Telephone 0800 082 2234 or visit their website here.

Lendology - Energy Efficiency Loans

SSDC are partnered with Lendology, an FCA regulated financial services company based in Taunton, Somerset, to offer energy efficiency and renewable energy loans to local residents.


From improving energy efficiency, installing renewable energy technologies, household retrofit projects and supporting landlords to meet Minimum Energy Efficiency Standards, Lendology are able to provide a loan that can meet your requirements.


Making your home energy efficient will not only reduce your bills and save you money, but it is also good for the planet. An energy efficient home can lower your carbon footprint, reduce heat loss and potentially increase the value of your home. Renewable energy is one part of the solution but making smaller energy improvements to your home can also create a big difference.


For more details, click here.

lendology totals.JPG